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43339 Business Park Dr Suite 101, Temecula, CA

M1 Software isn’t connecting to my device. Why?

M1, FAQs

Q: When I launch the M1 software I receive a message, “Connecting to encoder box” with the flashing text “Connecting to device…”. No connection occurs. The software is not functioning properly as a result. What could be the cause of this?

A: This typically indicates that your Bluetooth enabled M1 interface box is either not powered on, or that the Bluetooth address settings have not been properly configured in the M1 Factory Options and Axis Setup screens.

In the Factory options setup page, the item called “Connection” should be set to Bluetooth. If it is not, select Bluetooth from the connection list. NOTE: A supervisor password must be entered in order to see the Factory options setup menu item.

Next…In the Axis setup screen the Bluetooth address matching your M1 interface box(Bluetooth address should be listed on the interface box product label) should be displayed in the Bluetooth connection address field. If it is not select the Available bluetooth connections item and choose the address that matches your M1 from the list.

If you do not see your Bluetooth address listed please confirm that the device address is being detected in the Android Bluetooth settings screen. Access android settings, then Bluetooth settings, and perform a search, when your device is displayed, and if required pair with it using the Pairing Code 1234. Once this is complete return to the (2) steps above this one to setup the M1 software.

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