Q: I have saved parts or reports from my M2 software. Where can I find them on my system? A: After the first launch of the M2 software a folder, named “Metlogix”, will be created at the following path: Drive Letter:\Users\Public\Public Documents\ This folder can also...
Frequently Asked Questions
The software is not functioning properly as a result. What could be the cause of this?
Q: When I launch the M2 software I receive an error that the interface box has been disconnected or reconnected, And these messages persist. The software is not functioning properly as a result. What could be the cause of this? A: This typically indicates that your...
How can I perform a backup, so that I can restore my M2 software settings at any time?
Q: How can I perform a backup, so that I can restore my M2 software settings at any time? A: The M2 software manages all of its software settings files from within the Metlogix\Settings folder in the Windows 7/8 Public Documents folder. Settings files for general...
A point is not being entered in the system or is not being entered correctly.
Q: When I cross an edge with the optical edge sensor on my comparator a point is not being entered in the system or is not being entered correctly. A: Confirm first that you have the Auto Edge probe selected, check the probe menu for the currently selected probe....
What’s causing the incorrect feature sizes?
Q: When I measure features in my M2 software the feature sizes are incorrect by a large or significant amount. What could be the cause? A: More than one cause can be attributed to incorrect feature results: Confirm that the unit type you intend to observe results for...
How do I print only some of the columns from my current report view?
Q: How do I print only some of the columns from my current report view? A: Column selection can be used for printing and exporting report data. When you select a report column by pressing, or clicking, in the column header, the selected column should become...
How can I rename a feature?
Q: How can I rename a feature? A: Feature re-naming can be performed from either the Feature Detail view, or from the Report view. Feature Detail View:In the “large” Feature Detail view select the feature whose name you want to change. Select the Feature Name field in...
How do I remove a tolerance from a feature?
Q: I have added a tolerance to a feature incorrectly and I would like to remove it. How do I remove a tolerance from a feature? A: When viewing the detail view for a feature, the currently applied tolerance types can be viewed, added, and removed from the “Tolerance...
How do I specify the reference feature to be used for my tolerance?
Q: I am applying a tolerance to a feature that requires a reference feature specification. How do I specify the reference feature to be used for my tolerance? A: Reference features can be specified for Parallelism, Perpendicularity, Angularity, Concentricity, and...
Points are not being entered for my measurement
Q: In my part program playback, the points are not being entered for my measurement when I cross the edge or press enter. A: Confirm in the part view, that the playback target indicator appears as a blinking green dot. After the registration features have been...
