Q: When I launch the M2 software I receive an error that the interface box has been disconnected or reconnected, And these messages persist. The software is not functioning properly as a result. What could be the cause of this?
A: This typically indicates that your USB scale interface box is not detected by the windows system. This can be as a result of that it is not powered on, the USB is disconnected from the PC, or because the drivers have not been successfully loaded, or have failed.
Please confirm that the Metlogix Encoder Hardware has been successfully installed in Windows:
View the Printers and Devices screen, from the start menu in Windows 7/8.
If the device displays with a yellow alert icon or red X icon, the driver is either not installed or has failed. If the
device display screen shows the “Metlogix USB 4 Axis Card” device, as seen below, you have successfully completed the Metlogix Interface hardware installation. If the drivers are not correctly installed, please see pages 7 and 8 of the M3 Setup2. The Setup Manual can be downloaded here. (Link to M2 Setup Manual PDF.)